# Manage tracked users

Tracked users can report their SaaS activity but cannot access your organization's data. They can be either Active or Inactive :

Active

Activity data will be reported if the browser extension is installed.

Inactive .

Activity data will not be reported, even if the browser extension is installed. A tracked user will be marked as inactive if:

• They are archived, deleted, or suspended in Google Workspace
• A Hapstack admin manually disables tracking for the user (see below)

# Add tracked users

Tracked users can only be added through the via the Google Workspace integration. Your Hapstack directory automatically syncs with all or selected Google Workspace users. Manual user addition is not supported.

# Monitor tracking status

Navigate to your directory page to view your tracked users. All users in the Active tab are eligible to report activity.

The Browser Extension column displays current tracking status:

• Active: User is reporting activity
• Not detected: User is not currently reporting activity

# Common "Not detected" issues

If you've force installed the extension, tracked users typically show as Not detected because:

1. Chrome hasn't been opened in the past 72 hours (or since extension installation)
2. The user is signed into Chrome with a different Google account

# Turn off tracking

To disable tracking for a user:

1. Visit your directory page
2. Click the menu button next to a user's name
3. Select Do not track

This prevents activity reporting even if the browser extension is installed.

# Delete a tracked user

You can permanently delete a tracked user if they are Inactive .

1. Visit the inactive tab of your directory
2. Click the menu button next to a user's name
3. Select Permanently delete

Note that a permanently deleted user may reappear if they are part of a synced Google Workspace organizational unit.